Returns are allowed up to 90 days after purchase
All returned items must be in original, unused condition and packaging
Defective items will be tested to determine functionality
Details and Specifics
1. Returns for functional products past 60 days are not accepted
2. Special order products are guaranteed for 30 days only
3. Products without an approved RMA # may be refused
4. Returns should be mailed within 10 business days
5. Products must be in original packaging, like new condition without visible wear and tear, complete with manuals, accessories, and documentation
6. Products with significant wear or missing parts may be refused or subject to a 15% restocking fee at the discretion of Batteries.vip
7. Products should be free of non-removable labels and writing on the product or packaging
8. Refunds will be issued with the payment method used to originally place the order when possible Initial shipping charges may not be refunded unless the product is deemed defective or an internal Batteries.vip error
9. Defective product returns past 90 days may not be accepted unless it is covered under warranty
10. Defective products are inoperable due to manufacturer defect Batteries.vip is not responsible for compatibility issues with your components. We are available to assist in troubleshooting the issue
11. We will test defective products and upon determining if the product is defective, we will ship the replacement at no charge
12. If the product is not defective, we will issue a refund less the initial and return shipping charges
13. If Batteries.vip made an error on your order, please contact us within 10 business days of delivery to resolve
14. After 10 business days, returns of internal Batteries.vip errors may not be honored
15. For any products that were free shipping, the shipping charge incurred by we may not be refunded for any orders due to customer error
16. If you are hoping to cancel an order, Please contact our team within 15 minutes of placing the order in order to successfully make changes or cancel an order
1. All power devices such as solar systems, portable power supplies, and converters carry a one-year warranty.
2. All battery products carry 3 months warranty.
3. The Batteries.vip Signature Warranty applies to manufacturer defects only and all items returns as defective will be assessed for signs of excessive wear and tear. Damage caused by misuse is not considered a manufacturer defect and is not covered under warranty.
4. Please note: You must return the item to our warehouse by mail.