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Frequently asked questions

This Agreement was last modified on 18 February 2022

  • As battery products are specially regulated products for transportation, the transportation lines are limited, and most of them require dedicated lines. Small samples are delivered by air; bulk battery transactions are mainly carried out by sea.

  • Spot accessories: 1-2 working days delivery; about 5-8 days to arrive;
    Pre-sale products: about 15-20 days to ship; 2 weeks to arrive;
    Customized battery products: negotiated by both parties, delivery in about 1 month, as fast as 1 week; air freight arrives in about 7 days; sea freight arrives in about 45 days.

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  • Log in to your account on the enerart platform to view the order, or enter the email address you used to register your account to view your order details and processing status.

  • If you have any questions, in addition to calling us directly, you can also email us at [email protected]enerart.com; or directly at the top of the website contact us Leave a message to us, enerart will reply you within 24h.

  • You can register an account to place an order, or you can place an order without registering an account, at your own discretion.

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